FAQ'S
Girl, we know you've got some.
ARE APPOINTMENTS REQUIRED? IS THERE A GUEST LIMIT?
In order to provide the best experience possible, we highly encourage booking an appointment online! We are accepting walk ins during the week, however, Saturday appointments are required.
As we are a smaller boutique, we can accommodate a maximum of 6 guests at your appointment. If you would like to bring additional guests, we ask that you give us a call to discuss booking a week day appointment as it is less busy in the store. We also request that guests relax in the bridal suite while we take the bride shopping! We appreciate your sincere understanding.
WHEN DO I ARRIVE?
Please arrive on time for your appointment. In most cases, we have appointments immediately prior and immediately following your appointment so should you arrive early or late, we may not be able to immediately assist you or give you the full time allotted for your appointment.
WHAT IS THE PRICE RANGE OF YOUR DRESSES? DO YOU HAVE EVERY DRESS ON THE DESIGNER'S WEBSITES?
The prices of our dresses begin around $1,100 and go up to $5,000. The majority are going to be between $1,400-$2,700. Unfortunately, we do not carry every dress listed on each designer's website. We wish we had the space and funds to do so! If you would like to inquire about a specific style from a designer's website, we would be happy to let you know if it is store or if it is available in a loaner program!
WHEN DO I NEED TO ORDER MY DRESS?
Bridal gowns take 5-8 months to order, minimum. If you are wanting to take advantage of our in-house seamstress, she needs a minimum of 10-12 weeks and only takes 20 brides per month. Currently, she is booked for January 2023 - November 2023 weddings! We do have outside seamstress referrals like other bridal shops in the area without an in-house seamstress! We highly suggest ordering a gown at least 9 months out to avoid rush fees.
HOW DO I PAY FOR MY DRESS?
We accept all forms of payment (cash, check, credit card). If you prefer to break up the cost, a 60% deposit is required to order your wedding gown and the remainder is due when your dress arrives. Dresses sold “off the rack” must be paid in full at time of purchase. All special orders are charged sales tax and a flat rate shipping fee from the designer to our boutique. Orders must come to our store first to be inspected.
WHAT UNDERGARMENTS DO I NEED?
Your consultant will be popping in & out of the dressing room to help you into each gown… so wear something you are comfortable in. Light colored undergarments, strapless bra, and spanxs (if desired) are suggested.
DO YOU OFFER ALTERATIONS
IN-HOUSE?
YES, to an extent! We do offer in-house alterations on items purchased at Signature Bridal on a FIRST COME FIRST SERVE basis. We can only take 20 brides per month for alteration services as our seamstress is only one person! Alterations take 12 weeks minimum. We cannot guarantee service if it is less than the given time frame or if we have hit our cap on brides per month. If we are at capacity, we can add you to a waitlist! Currently, our seamstress is booked for January 2023 through November 2023 weddings! We do provide a list of seamstresses in the area like other bridal shops do that do not offer in-house alterations.
WHAT OTHER SERVICES DO YOU OFFER?
We also offer accessories such as veils, headpieces, and jewelry. We can assist with gown cleaning and preservation services through Wedding Gown Preservation Company located in Endicott, NY. Please give us a call for additional information on the process.
CAN WE BRING IN FOOD & DRINKS? CAN WE BRING OUR OWN CHAMPAGNE?
Unfortunately, we do NOT allow outside food and drink to be brought into the boutique in order to preserve our gowns. We apologize for the inconvenience but appreciate your understanding!
We do offer a Sip + Shop Appointment Upgrade complete with one bottle of bubbly chilled and ready for your arrival! This upgrade is $50 and is non-refundable. Additional bottles may be purchased for $25. If interested, please call or email as it must be purchased 24 hours in advance.
DO YOU SHIP ORDERS?
Yes, we can ship orders for an additional fee. This fee is in addition to the standard shipping fee from the vendor to our boutique. However, we take NO responsibility for the item that is shipped after it leaves our hands. We do not take responsibility if your item does not arrive how you expected it to, or if there is any form of damage done to the item. We do not take responsibility if your item is lost or delivered to the wrong address. We highly recommend having a friend come pick up the item for you!