FAQ'S

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Girl, we know you've got some. 

Please see our revised store policies and guidelines due to Covid-19 on our Homepage!

01.
ARE APPOINTMENTS REQUIRED?

Due to Covid-19 we are operating under different conditions than in the past. Currently, APPOINTMENTS ARE REQUIRED! We can only accommodate a maximum of 4 guests on SATURDAYS at this time. We appreciate your sincere understanding. During the week, we can accommodate a maximum of 6 guests but you must notify the store in advance by phone or email to inquire.

02.
WHEN DO I ARRIVE?

Please arrive on time for your appointment. In most cases, we have appointments immediately prior and immediately following your appointment so should you arrive early or late, we may not be able to immediately assist you or give you the full time allotted for your appointment. 

03.
WHAT IS THE PRICE RANGE OF YOUR DRESSES?

The prices of our dresses begin around $1,000 and go up to about $3,000. The majority are going to be between $1,400-$1,800. On occasion, we do have a sample sale section with gowns priced below $1,000 sold off the rack in as is condition. Please give us a call to find out if we are hosting one during your appointment date!

04.
WHEN DO I NEED TO ORDER MY DRESS?

Bridal gowns take 4-6 months to order minimum. If you are wanting to take advantage of our in-house seamstress, she needs a minimum of 10-12 weeks. We highly suggest ordering a gown at least 9 months out to avoid rush fees. 

05.
HOW DO I PAY FOR MY DRESS?

We accept all forms of payment (cash, check, credit card). If you prefer to break up the cost, a 60% deposit is required to order your wedding gown and the remainder is due when your dress arrives.  Dresses sold “off the rack” must be paid in full at time of purchase. All special orders are charged sales tax and a flat rate shipping fee from the designer to our boutique. Orders must come to our store first to be inspected.

06.
WHAT UNDERGARMENTS DO I NEED?

Your consultant will be popping in & out of the dressing room to help you into each gown… so wear something you are comfortable in. Light colored undergarments, strapless bra, and spanxs (if desired) are suggested.

07.
DO YOU OFFER ALTERATIONS
IN-HOUSE?

YES! We do offer in-house alterations on items purchased at Signature Bridal on a first come first serve basis. We can only take 20 brides per month for alteration services! Alterations take 12 weeks minimum. We cannot guarantee service if it is less than the given time frame or if we have hit our cap on brides per month. If we are at capacity, we can add you to a waitlist! 

08.
WHAT OTHER SERVICES DO YOU OFFER?

We also offer accessories such as veils, headpieces, and jewelry. We can assist with gown cleaning and preservation services through Wedding Gown Preservation Company located in Endicott, NY. Please give us a call for additional information on the process.

09.
CAN WE BRING IN FOOD & DRINKS? CAN WE BRING OUR OWN CHAMPAGNE?

Unfortunately, we do NOT allow outside food and drink to be brought into the boutique in order to preserve our gowns. It is also against our lease agreement to allow alcohol (including champagne) but we do give you a bottle to take home if you say YES to the dress! We apologize for the inconvenience but appreciate your understanding!

10.
DO YOU SHIP ORDERS?

Yes, we can ship orders for an additional fee. This fee is in addition to the standard shipping fee from the vendor to our boutique. However, we take NO responsibility for the item that is shipped after it leaves our hands. We do not take responsibility if your item does not arrive how you expected it to, or if there is any form of damage done to the item. We do not take responsibility if your item is lost or delivered to the wrong address. We highly recommend having a friend come pick up the item for you!